Cyber Systems Administrator 2 Essex Business Unit

The candidate will resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, and network systems. The individual will diagnose, identify, isolate and analyze problems utilizing historical database records. The Candidate may route calls to product line specialists. They will maintain and update records and tracking databases. Individual will alert program team to recurring problems and patterns of problems. Candidate may install, configure and troubleshoot desktop systems, workstations and network connectivity issues. Individual may assign and maintain user passwords and/or accounts for specialized software.

Basic Qualifications:

· A minimum of 6 years of relevant experience with IT and mission applications;

· Must be competent and able to work at the highest technical level analyzing systems applications when performing troubleshooting.

Preferred Qualifications:

· Responsible for providing Tier 1 and Tier 2 support for: Databases, Systems Hardware or Production of Software Applications as delivered as part of a system;

· Support includes: Help Desk Assistance, Triage, Resolution Activities, Systems Monitoring, Service Restoration, etc.